Sales Pressure vs Client Service

Did you catch Matt’s post? It highlights something we still see far too often at month end pressure tactics that have nothing to do with client service and everything to do with sales targets.

How We Choose to Operate

At Atlas Broker, we’re here for the long game.
That means:
– Being open about timelines
– Understanding how banking systems actually work and knowing when to challenge them to get the right outcome for the client
– Putting the client’s experience first
– Treating our partners with professionalism, even when it’s busy

Loud Voices Don’t Make Settlements Happen

Finance doesn’t settle because someone yells louder on a Saturday morning.
It settles because the process is done properly.

Our clients don’t need theatrics, they need transparency, patience, and people who have their back when things don’t go perfectly.

And that’s exactly how we choose to operate.

When Sales Targets Trump Common Sense

See Matt’s post below or click the link, check out his LinkedIn Profile. Connect with him as he shares thoughts, titbits and education pieces to support his community.

The old ‘pressure tactic’

Matt’s Real Experience at Month End

I experienced the so called “pressure tactics” from a dealers sales team on Saturday, 28/2, as a client’s settlement didn’t occur on Friday afternoon, and we were still waiting on the remittance to be issued by the funder.

The client was fine, they were disappointed that they couldn’t pick the car up over the weekend, but they understood that the last day of the month is a busy period and the settlement was still waiting to be processed.

What I experienced next, was next level dealer shadiness:

– phone call from dealer multiple times mid morning on Sat
– once I spoke to them they were rude and said that I had to sort it and get the bank to settle and issue the remittance on Sat.
– I was told, if this doesn’t settle today (Sat), the price is going to change on Monday
– the phone call had nothing to do with the clients service and expectation
– it smacked of “Sales Guy” pushing for EOM commission payment

Do dealers really think these tactics work?

As you can appreciate, my response to the dealer was a little short on a Sat morning before my second coffee….